Terms of use

What goyo does

goyo reads the papers you add, such as hospital records and notices. It finds the offices that oversee the care, and it writes a letter for each office. It helps with care, safety, your medical records and discharge. You decide what to send, and to whom.

Who decides

goyo is not a doctor, a lawyer, a hospital or a government office. It does not give medical or legal advice and does not decide whether care was right or wrong. It cannot promise that an office will agree with you. You send, file and sign everything yourself. In an emergency, call your local emergency number.

Your account

Give true information, and keep your password and your invitation links to yourself. Add only papers you have the right to use. If you are helping someone, make sure they agree, or that you are allowed to act for them. Do not add anything that harms a computer, and do not use goyo to harm another person, get around its security or pretend to be someone else.

Your papers and your letters

You keep your rights in your papers and in the letters goyo writes for you. goyo does not say it owns them. You give goyo only the permission it needs to host, read and organize them for you, to keep the site safe, to help you, and to meet the law. Other people and offices keep their rights in their own original records.

You read it, and you send it.

goyo can make mistakes, and it does not know what is true, complete or safe to send. Check every draft against your papers, fix what is wrong, check who it goes to and the deadline, and then send it yourself. If an outside AI service helped, its result can be wrong too. You are responsible for what you send.

Deleting your records

You can delete your records and your account yourself on your account page. The privacy page says what that does and does not reach.

Invitations and sharing

An invitation is for one person and one email address, and it expires. Do not forward it. You choose who gets access, what they can do and for how long. Ending access stops someone from opening the case again. It cannot take back a copy they already downloaded.

Price and paying

The price is shown before you pay, in pages and letters. Nothing is charged until you confirm on the checkout page, and the checkout page shows the final price, including any tax. One purchase is for one person's case. The pages in it stay with that case. Today, purchases are one-time. There is no subscription unless a checkout page clearly says so. Stripe takes your card. goyo never sees or keeps your full card number. We may change prices for future purchases. A change does not affect a purchase you already made.

Refunds

Before paid work starts. You can cancel and get a full refund to your card. Adding a file does not end this right. Paid work starts when goyo starts reading pages or writing letters that you paid for, as recorded on our server.

After paid work starts. A refund for changing your mind is not promised. If only part of what you bought was delivered, we may refund or credit the rest.

When we will refund. Tell us soon, ideally within 14 days, if you were charged twice, if you were charged for something you did not approve, if you were charged and the work never started, if what you got was very different from what we described, or if a fault on our side stopped delivery. We check the account and the purchase record. If you are right, we refund the amount.

What we do not refund for. We do not promise a refund because an office says no, because you did not get the result you hoped for, or because you chose not to use a document after paid work started.

How to ask. Write to help@goyo.health or use the contact form. Give the email on your account, the date and the Stripe receipt number. Do not send medical records or card numbers. We usually answer within five business days. A refund goes back to your card through Stripe. Your bank may take more days to show it.

Card disputes. Please contact us first, so we can look into it. You keep any rights you have from your card company or the law.

Coupons. A coupon applies only to what the offer says, has no cash value, and may end.

Nothing here limits a refund that the law requires.

If the site is down

We work to keep goyo running, but repairs, outages and other problems can stop it for a while. We may change or stop a feature when we need to. We will not say a purchase, an email or a file upload worked unless we know that it did.

Contact

For help, use the contact form or write to help@goyo.health. Do not send medical records or passwords by ordinary email. Privacy questions go to privacy@goyo.health. Security reports go to security@goyo.health.