Other letters

For problems the other guides do not cover. Fill in the boxes once, pick a letter, then copy it and send it yourself.

About you and the patient

Pick a letter

Ask whether the hospital logged what happened as a safety incident

Send it to the hospital's risk manager or patient safety officer, with a copy to patient relations.

Write only what you saw, with dates, and leave out guesses about cause or blame.

Ask the hospital to save your record and every change made to it

Send it to risk management and the medical records office, with a copy to the privacy officer.

Ask for more days before discharge

Send it to the attending doctor and to case management. If you were admitted as an inpatient with Medicare or a Medicare Advantage plan, you also have a fast appeal. You ask the Medicare review office (QIO) for it before you leave, by the planned discharge day.

Ask for results to be reviewed with you before discharge

Send it to the doctor in charge, and to the covering doctor if yours is away.

Ask a facility to follow the outside doctor's orders

Send it to the attending doctor, with a copy to the director of nursing.

Ask why a medicine stopped between visits

Send it to the office of the doctor who prescribed it. A phone call to that office is faster than a letter.

Ask for a second opinion or a transfer

Send it to the attending doctor and to case management.

Put in writing that care changed after you raised a concern

Send it to the administrator, with a copy to patient relations.